Contact Us

Before you get in touch with us, you may wish to check our handy FAQ page as the answer may already be there. We have more information in other areas of our website about our SHIPPING & DELIVERY and our GUARANTEES.

Please note, if you are a consumer based outside of the United Kingdom and wish to enquire about a guarantee claim, aftersales, buying our products etc, it is best to contact either the retailer from where you purchased the item. Or you can contact the Culinare Brand Representative in the country of purchase. Different countries offer different rights to consumers. They will have more information relevant to your country, as designs, spare parts and availability vary by location. The process and criteria may vary from country to country by retailer. Unfortunately, we do not have control over these laws and policies.

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

For any enquiries relating to web orders placed on this site; including, order status', product availability, exchanges, cancellations, returns, damaged items etc.

Department Email Phone Opening Hours Email Response Time
UK Web Orders/Online   Mon - Thurs 9am - 5pm
Fri - 9am -3pm
1-2 business days


For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc.

Department Email Phone Opening Hours Email Response Time
UK Guarantee/Aftersales  01252 828055 (Mon, Wed, Fri) Mon - Fri 9am - 2pm Within 5 business days

*PLEASE NOTE* The Customer Service Line is currently unavailable and as such, we are offering a call back service. Please call us and leave a voicemail message and we will call you back the next business day. Thank you for your patience and understanding. 

For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc.

Department Email Phone Opening Hours Email Response Time
UK Sales Office   01252 828053 Mon - Thurs 9am - 5pm
Fri - 9am -3pm
1-2 business days


For new and prospective Foodservice businesses with enquiries relating to pricing, product availability, trading opportunities etc Use the details below to get in touch:

Department Email Phone Opening Hours Email Response Time
Reception Switchboard    01252 828000

Mon - Thurs 9am - 5pm

Fri - 9am -3pm

1-2 business days


If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible.

Our address is:

Culinare UK
DKB Household UK LTD
Bridge House
Eelmoor Road
GU14 9XZ

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