Contact Us

UK consumer enquiries

Our frequently asked questions may well provide the answer to your question so it’s a good idea to check there first. If your question is warranty related, please contact the shop where you bought the Culinare product.

If the above does not resolve matters or answer your question, please use the enquiry form to contact our consumer relations team.

If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please email us directly on

Where possible we will make every effort to respond to your enquiry within one business day.

Please note our Customer Service hours:

Monday - Thursday: 12.30pm - 5.30pm

Friday: 12.00pm - 3.00pm

Phone: +44(0)870 160 1319 (Calls cost 13p per minute + user service charge)


DKB Household UK Ltd.

Eelmoor Road



GU14 7UE

Consumer Relations contact details:

DKB Household UK Ltd
Bridge House
Eelmoor Road
GU14 7UE

T: 0870 160 1319

Calls cost 13p per minute + user service charge.

Worldwide consumer enquiries

  • Please contact the Culinare distributor within your country or region:
  • If you are unable to contact your local distributor or your question is still not resolved, please contact our consumer relations department in the UK »
  • If you are based outside of the United Kingdom, either a retail customer or a consumer and wish to make an enquiry about buying/selling our products, please click here

Contact Information

Personal Details

  • Your message

    To enable us to identify the item or order you are referring to, please include any product codes or order numbers in your message to us. If you bought the item from a retailer, please tell us which retailer you purchased the item from and when the item was purchased. For warranty enquiries, please choose the appropriate subject from the dropdown menu below and read the instructions.

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